For enterprises in the UAE, customer engagement often spans sales, service, marketing, finance and operations. When these functions rely on disconnected systems, spreadsheets or legacy CRM platforms, teams can struggle to access consistent customer information and maintain efficient processes across the customer lifecycle.
Intwo helps enterprises modernise customer engagement with Microsoft Dynamics 365 CRM. Working with us as your Dynamics CRM partner in the UAE, we bring customer data and business processes together on a connected cloud platform, helping sales, service and marketing teams work with more consistent information and greater visibility across customer interactions.
As a Microsoft Solutions Partner with Azure Expert Managed Services Provider (Azure Expert MSP) status and Microsoft Business Applications Inner Circle recognition, we bring extensive Microsoft experience as a Microsoft Dynamics CRM consultant in the UAE and wider GCC. Our approach combines business process understanding with Dynamics 365 configuration, integration, data migration and ongoing support.
We start by understanding how your business operates, the systems already in place and the outcomes you want to achieve. From there, we develop a practical roadmap for Dynamics CRM implementation in the UAE, built around your requirements rather than forcing your processes into a standard template.
A successful CRM implementation is about more than deploying software. It requires the right processes, data, integrations and user adoption to support how your teams work.
Improve Sales Visibility
Dynamics 365 Sales provides teams with a structured view of accounts, opportunities, activities and sales pipelines. With consistent information available across the sales process, leaders can gain greater visibility into pipeline performance and support more informed forecasting.
Connect Customer Service with Customer Information
Dynamics 365 Customer Service brings customer interactions and service information into a central platform. Service teams can access relevant customer and case information while managing requests through defined processes and workflows.
Create More Connected Customer Journeys
Dynamics 365 Customer Insights can help organisations bring together customer data from different sources and use it to support more relevant engagement. Connecting customer insights with sales and service processes can provide teams with a broader view of customer interactions.
Establish a Consistent Customer Record
CRM value depends heavily on the quality and accessibility of customer data. By connecting Dynamics 365 with relevant business systems and establishing appropriate data processes, organisations can reduce duplication and provide teams with a more consistent view of customer information.
Build Governance into the CRM Environment
Enterprise CRM environments need appropriate access controls, data management and governance processes. We incorporate these considerations into the implementation approach so that the CRM environment is aligned with your organisational requirements from the outset.
Create a Foundation for AI and Automation
Dynamics 365 provides a foundation for extending CRM processes with Microsoft Copilot and Power Platform capabilities. Once the underlying data and processes are established, organisations can introduce automation and AI capabilities where they provide practical value to users.
Continue Optimising After Go-Live
CRM implementation does not end when the platform goes live. User requirements, Microsoft releases and business processes continue to evolve. Our managed services can support ongoing optimisation, user support, platform updates and continuous improvement across your Dynamics 365 environment.
Every organisation starts with a different combination of business processes, systems, data and technology requirements. Our approach to Dynamics CRM implementation in the UAE therefore begins with understanding your environment before defining the solution.
1. Discovery and Process Assessment
We assess your existing sales, service and customer engagement processes, identify business requirements and understand the systems that Dynamics 365 needs to work with. This provides the basis for defining the scope and priorities for your CRM programme.
2. Solution Design and Roadmap
We translate those requirements into a practical Dynamics 365 CRM roadmap. The solution is designed around your business processes, users, data and integration requirements, with priorities established for each stage of implementation.
3. Configuration and Customisation
Our consultants configure Dynamics 365 Sales, Customer Service, Customer Insights and other relevant capabilities around your requirements. Where additional functionality is required, we consider customisation alongside configuration to maintain an appropriate balance between fit and long-term maintainability.
4. Data Migration
Moving from a legacy CRM or fragmented data environment requires more than transferring records. We help assess, cleanse, map and validate customer data before it is migrated into Dynamics 365, helping establish a reliable foundation for the new CRM environment.
5. Integration
CRM rarely operates as a standalone platform. We integrate Dynamics 365 with relevant Microsoft and third-party systems, including Microsoft 365, Teams, Power BI, ERP, e-commerce and other business applications where required.
For organisations already using Microsoft Dynamics 365 Business Central or Finance and Operations, this can also help connect customer engagement processes with the wider ERP environment.
6. User Adoption and Go-Live Support
We support users through role-based training, change management and post-launch support. The objective is to help teams understand how Dynamics 365 fits into their day-to-day processes and make the transition to the new environment practical and sustainable.
7. Ongoing Managed Services
Following implementation, we can continue supporting your Dynamics 365 environment through managed services, platform optimisation, security updates and ongoing improvements as your requirements evolve.
Choosing a Dynamics CRM partner in the UAE is about more than finding an organisation that can configure Dynamics 365. Enterprise implementations often involve existing ERP platforms, data environments, cloud infrastructure, security requirements and business applications that need to work together.
Intwo brings this broader Microsoft perspective to Dynamics 365 CRM engagements. Working with us as your Microsoft Dynamics CRM implementation partner in the UAE means CRM is designed and delivered with the wider Microsoft estate in mind rather than as an isolated application.
We are a Microsoft Solutions Partner with Azure Expert MSP status and Microsoft Business Applications Inner Circle recognition. Our experience across the Microsoft ecosystem allows us to consider CRM as part of the wider technology environment rather than as an isolated application.
Our UAE and wider GCC delivery experience also means we can work with organisations operating across multiple entities, locations and business functions, while aligning the CRM environment with their existing technology landscape.
Whether you are replacing a legacy CRM, consolidating multiple systems or extending your existing Dynamics 365 environment, we help define an implementation approach based on your business priorities and technology requirements. As your Microsoft Dynamics CRM partner in the UAE, we bring the same delivery discipline to every engagement.
Our Dynamics 365 CRM capabilities can support organisations across the CRM lifecycle, including:
The right partner is the one whose delivery track record, Microsoft designations, and local presence match the size and complexity of your business. Intwo is a Microsoft Solutions Partner across all designations, holds Azure Expert Managed Services Provider (Azure Expert MSP) status, and is a member of the Microsoft Business Applications Inner Circle. Our Dubai office serves clients across the UAE and wider GCC, backed by a global delivery bench built over 25 years of Microsoft work. As your Microsoft Dynamics CRM partner in the UAE, we deliver end-to-end across Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service.
Microsoft Dynamics 365 licensing in the UAE is priced per user, per month, and varies by application. Dynamics 365 Sales, Customer Service, and Customer Insights each carry their own list price, with attach-app discounts when a user already holds a qualifying base licence, and current pricing is published on the Microsoft Dynamics 365 site. Implementation cost sits on top of licences and depends on scope, number of users, integrations, data migration complexity, and change management. As your Microsoft Dynamics CRM consultant in the UAE, we give you a fixed-scope estimate after a short discovery so there are no billing surprises later.
A good Microsoft Dynamics CRM consultant in the UAE should be able to show you regional delivery experience, current Microsoft certifications, and a clear methodology for adoption rather than deployment alone. Our Dubai team supports clients across manufacturing, distribution, real estate, retail, and professional services, which are the industries Intwo has focused on for years. Because we hold all Microsoft Solutions Partner designations and are recognised in the Microsoft Business Applications Inner Circle, our consultants also bring direct visibility into the Microsoft roadmap and early insight into new capabilities landing in Copilot and Dynamics 365.
Look for a partner who leads with your business outcomes rather than software modules. A capable delivery partner should insist on a discovery phase, propose a phased roadmap instead of a single big-bang launch, and commit to measurable adoption milestones after go-live. We work as a Microsoft Dynamics CRM implementation partner in the UAE for enterprises across the Emirates and wider GCC, delivering Dynamics 365 Sales, Customer Service, Customer Insights, and Field Service alongside integration with Dynamics 365 Business Central, Finance and Operations, and third-party e-commerce, telephony, and marketing platforms your business already runs on.
The strongest partners in the UAE share a few common traits: current Microsoft Solutions Partner designations, verified Azure Expert MSP status, Microsoft Business Applications Inner Circle recognition, a local Dubai or Abu Dhabi presence, and published customer references. Our team combines all of these with 25 years of Microsoft ecosystem experience and delivery offices across the USA, Europe, Middle East, India, and Asia Pacific. That gives UAE-headquartered clients a Dynamics CRM partner in the UAE for day-to-day work, supported by a global delivery bench when programmes extend across borders.
The best CRM software is the one your teams actually use to close more deals, resolve more cases, and keep more customers. For mid-market and enterprise businesses in the UAE, Microsoft Dynamics 365 CRM is a strong default because it connects natively with Microsoft 365, Teams, Power BI, Copilot, and Dynamics 365 ERP, which reduces the number of separate systems your teams have to log into. As your Dynamics CRM partner in the UAE, our consultants help you compare Dynamics 365 with alternatives against your actual sales, service, and marketing requirements before you commit to a platform.
Providers in the UAE vary widely on four dimensions: depth of Microsoft designations, local delivery capacity, industry experience, and post go-live support model. Some are pure resellers, some are boutique Dynamics shops, and a small number are full-stack Microsoft partners who can also run your Azure, security, and data platform. Our team sits in the last group. We deliver Dynamics CRM in the UAE alongside managed Azure services and cybersecurity, so you get one accountable partner across the estate rather than a chain of specialists pointing at each other when issues cross platforms.
Microsoft Dynamics 365 licences in the UAE are sold through Microsoft Cloud Solution Provider (CSP) partners, or directly from Microsoft under Enterprise Agreement terms for larger commitments. Buying through a Microsoft Solutions Partner such as ours means the licence purchase is bundled with configuration, integration, adoption support, and ongoing managed services under one commercial relationship. As your Dynamics 365 CRM partner in the UAE, we help you size the right mix of Sales, Customer Service, Customer Insights, and Field Service licences, apply available attach-app discounts, and avoid over-buying on modules your teams will not use in year one.
There is no single answer, because timelines depend on scope, number of users, integration count, data readiness, and how much customisation is genuinely needed. A focused single-module rollout for one business unit typically completes far faster than a multi-country programme that covers Sales, Customer Service, and Customer Insights with ERP integration and migration from a legacy CRM. As your Microsoft Dynamics CRM implementation partner in the UAE, we commit to a realistic timeline after discovery and use phased releases so your teams see working functionality early, rather than waiting until the end of the programme.
Implementation cost for Dynamics CRM in the UAE is shaped by scope, complexity, and your appetite for out-of-the-box configuration versus customisation. A single-module Sales rollout for a mid-sized team is a very different investment from a multi-country deployment covering Sales, Customer Service, and Field Service with ERP integration. Costs typically break down into discovery, configuration, data migration, integration, training, and hypercare. As your provider of Dynamics CRM implementation in the UAE, we give you a fixed-scope proposal after a short discovery so budgets are approved against real numbers.
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