Organizations that operate within the Microsoft ecosystem are hindered by a constant struggle: balance the full strategic value of your technology investments versus operational complexity, security requirements and evolving compliance obligations. Internal IT teams, often spread across conflicting priorities, find it difficult to sustain the specialized knowledge needed to optimize Azure, Microsoft 365, Dynamics 365, and the broader Microsoft stack all at once.
Microsoft managed services fill this capability gap by offering dedicated expertise, proactive management and strategic guidance throughout your Microsoft environment. Intwo is an Azure Expert Managed Services Provider with more than 25 years of enterprise technology experience, offering end-to-end management solutions that help lessen operational burden while maximizing your return on Microsoft investments.
Every engagement starts with full evaluation of your existing Microsoft environment: architecture evaluation, security assessment, cost evaluation, and operational maturity evaluation. This baseline allows for targeted recommendations from a strategic priority and risk tolerance viewpoint.
Structured transition processes create continuity throughout the handover from internal teams or incumbent providers. Documentation, knowledge transfer and progressive assumption of responsibility minimises disruption and provides clear operational procedures.
Continuous monitoring, proactive maintenance, incident management, change implementation and regular reporting offer visibility into environment health and service delivery. Defined escalation procedures to ensure appropriate attention is paid to critical issues.
Periodic business reviews are conducted to review the alignment of technology with organizational goals, identify opportunities for optimization, and plan for upcoming initiatives. This ongoing dialog helps keep managed services aligned with the changing requirements.
Azure Cloud Management
Effective Azure management goes beyond the simplicity of infrastructure monitoring. Intwo’s Azure certified specialists provide you with continuous optimization of compute, storage, networking, and platform services. Our strategy includes workload right sizing, reserved instances planning, identification of cost anomalies and performance tuning based on your specific business needs.
The Azure Expert MSP designation requires rigorous third-party auditing of over 80 Azure services. This certification verifies proven expertise in architecture design, migration execution, security implementation and operational governance. Organizations that partner with Azure Expert MSPs have access to priority Microsoft engineering support and visibility to platform roadmap developments.
Microsoft 365 Administration
Productivity platform management requires a focus on security configuration, compliance controls, license optimization and user adoption at the same time. It manages your Microsoft 365 environment in a comprehensive way: ensuring conditional access policies are implemented, data loss prevention rules are implemented, licenses are optimized based on actual usage patterns and seamless integration with identity management systems is done.
Beyond the technical administration of the platform, our team is also in charge of monitoring the health of the platforms 24/7, applying security updates as soon as they are available, and offering some strategic guidance about the adoption of features according to your organizational objectives.
Dynamics 365 Support
ERP and CRM platforms need constant attention to keep up with the business processes that are changing. Intwo offers focused Dynamics 365 management which includes system monitoring, performance optimization, customization support, integration maintenance and user training. Whether you are running Business Central, Finance and Operations, or Customer Engagement applications, our experts will ensure that your Dynamics environment is stable, optimized, and up-to-date.
Accelerated Cloud ROI
Cloud environments only produce measurable returns when properly optimized. Without specific governance, organizations often find themselves with uncontrolled spending, untapped resources and out-of-line configurations. A managed services provider such as Intwo with extensive Microsoft knowledge implements financial discipline factors of constant cost monitoring, recommending resource right sizing, and planning reservations.
Intwo’s FinOps-aligned approach enables visibility into the drivers of cloud spending, informing resource allocation and investment prioritization decisions. Our clients have typically identified substantial optimization opportunities in the first 90 days of engagement.
Enhanced Security Posture
Cybersecurity threats against cloud environments are becoming more sophisticated. Microsoft processes huge amounts of threat intelligence every day across its infrastructure around the world, but it takes some specialized expertise to translate that into successful protection for organizations. Microsoft managed services providers deploy defense-in-depth approaches that include Zero Trust architecture, identity protection, endpoint security and continuous monitoring.
Our security experts deploy Microsoft Defender, Sentinel, and Entra ID following enterprise security best practices and keeping in mind regulatory compliance that applies to your industry. Proactive threat detection and quick incident response capabilities help reduce organizational risk exposure to a large extent.
Operational Continuity and Scalability
Business demands fluctuate. Technology infrastructure should be able to cope with growth and seasonal fluctuations, as well as unexpected changes, without interruption. Managed services models offer elastic expertise: scaling support capacity up during major initiatives or platform migrations, then operating efficiently in a steady-state for the normal times.
Intwo’s service models work for you to meet your needs instead of rigid engagement structures being forced. Whether you need comprehensive environment management or require particular support on particular platforms, our flexible approach aligns investment with actual operational needs.
Azure Expert MSP Certification
Microsoft identifies partners that show outstanding capability across the Azure platform with Azure Expert MSP status. The certification process entails extensive independent audit which looks into technical competencies, operational processes, customer outcomes and consistency of service delivery. Intwo continues to hold this designation with ongoing investment in skills development, process refinement and customer success.
This recognition brings tangible benefits to our clients: priority access to the Microsoft engineering teams to resolve complex technical challenges, early visibility into platform developments and confidence in partnering with an organization that has been validated against the strictest of Microsoft standards.
25+ Years of Enterprise Technology Experience
Technology expertise is compounded. Intwo has assisted enterprise Microsoft deployments in manufacturing, logistics, retail, real estate and professional services sectors for more than two decades. This accumulated experience means the ability to solve problems faster, make more precise estimates of a project, and have a deeper understanding of industry-specific requirements.
Our consultants have been through several technology transitions, platform migrations and architecture evolutions. This view into the past helps to make better decisions and mitigate risks for current efforts.
Global Presence with Regional Expertise
Enterprise operations are geolocated. Intwo has offices located throughout North America, Europe, Middle East, Asia Pacific and Australia, offering local expertise conforming to regional compliance requirements, business practices and time zones. Our global delivery capability supports multinational deployments combined with regional specialists to ensure the appropriate attention to local considerations.
Cloud Infrastructure Management
We provide architecture design and deployment, workload migration, performance optimization, capacity planning, disaster recovery configuration, continuous infrastructure monitoring, and more across Azure environments.
Identity and Access Management
Our experts enable Microsoft Entra ID configuration, conditional access policy implementation, privileged identity management, single sign-on integration and identity governance aligned with zero trust.
Security Operations
From threat monitoring and detection, incident response, and vulnerability management to compliance scanning, security configuration assessment and continuous improvement of security posture with Microsoft Defender and Sentinel, we cover it all.
Application Management
As a trusted managed services provider, we offer Dynamics 365 administration, Power Platform governance, custom application support, integration maintenance and performance optimization of business-critical applications.
End User Computing
We also offer Microsoft 365 administration, virtual desktop management, managing devices with the help of Intune, optimizing collaboration platforms, and user productivity support.
Cost Optimization
With Intwo you get Azure FinOps implementation, license optimization, reserved instance management, spending anomaly detection and strategic recommendations for the allocation of technology investment.
Microsoft managed services include full package support, optimization, and strategic guidance for organizations using the technology ecosystem of Microsoft. This includes ongoing management of the Azure cloud infrastructure, Microsoft 365 productivity platforms, Dynamics 365 business applications, and so on.
For enterprise organizations, working with qualified Microsoft managed services providers such as Intwo, this offers many quantifiable benefits:
The managed services model offers predictable operational costs and moves the responsibility of platform currency, security updates and performance optimization to specialists with a primary focus on Microsoft technology excellence. Organizations are generally able to achieve better system availability, increase issue resolution and gain a stronger security posture while freeing up internal resources for more strategic initiatives instead of day-to-day platform maintenance.
The Azure Expert Managed Services Provider designation is the highest validation Microsoft gives partners for the provisioning of Azure managed services. Achieving and maintaining this certification involves rigorous independent auditing of over 80 different Azure services that will look at technical competencies, operational processes, consistency of service delivery, and documented customer outcomes.
For organizations that collaborate with Azure Expert MSPs, this certification offers a number of tangible benefits: confidence in proven expertise that meets Microsoft’s highest standards, priority access to Microsoft engineering teams for complex technical escalations, early visibility of Azure platform developments and changes to the platform roadmap, and confidence that the partner has current knowledge through ongoing certification requirements.
The certification also reflects mature operational processes that include security practices, incident management, change control and service governance. Intwo has been able to maintain Azure Expert MSP status with continued focus on team development, process improvement, and customer success to ensure Azure status is being utilized to the benefit of our clients with the assurance that the expertise is validated against Microsoft’s most stringent criteria and receive first priority consideration when technical challenges warrant the involvement of Microsoft engineering.
Organizations of all sizes and industries find value in managed services partnerships, although the benefits will differ depending on circumstances. Enterprises working with complex Microsoft environments spanning Azure environments, Microsoft 365, and Dynamics 365 at the same time often lack the right amount of people inside the company to optimize all platforms effectively.
Managed services give the breadth of expertise without the need for multiple specialized hires. Organizations in regulated industries benefit from partners who have experience with the configuration of Microsoft security and compliance tools to meet specific regulatory requirements. Companies that are experiencing massive growth or undergoing dramatic change use managed services to scale support capacity in line with changing demands.
Businesses with reduced internal IT resources obtain enterprise-grade capabilities that were previously unavailable because of staffing limitations. Organizations that want to repurpose IT staff for strategic department initiatives instead of traditional platform maintenance use managed services to meet operational maintenance needs.
The common thread is recognition that the expertise in Microsoft technology compounds over time and Microsoft-centric partners focus their entire efforts on Microsoft environments making capabilities difficult to replicate internally.
Security and compliance are integral parts of our approach to managed services. Our methodology aligns with Zero Trust principles: verify explicitly, assume breach, and enforce least privilege access across all managed environments. Specifically, we implement Microsoft Entra ID configurations that enforce conditional access policies, Microsoft Defender across endpoints, identities, and cloud workloads, Microsoft Sentinel for security information and event management, and continuous compliance monitoring against frameworks relevant to your industry.
Our security specialists hold relevant certifications and keep themselves updated with knowledge of evolving threat landscapes. Our Azure Expert MSP certification is a validation of our security practices that meet Microsoft’s stringent requirements of protecting customer environments. We offer detailed security reporting that provides visibility into protection status without compromising documentation needed for audit purposes.
Intwo offers flexible engagement models that are meant to work with diverse organizational requirements instead of forcing standardized packages. Our comprehensive managed services model transfers full operational responsibility for defined Microsoft environments, including monitoring, maintenance, security, optimization, and guidance. Co-managed models are models that supplement internal IT capabilities, managing some platforms or functions and leaving your team responsible for others. Project-based engagements deal with specific initiatives like migrations, implementations or optimizations with defined scope and time line. Support-only models provide access to expertise for incident resolution and guidance without handing off operational responsibility. The right model depends on your internal capabilities, strategic priorities, risk tolerance and budget parameters. Our engagement starts with assessment to understand your particular situation and then recommendations that are aligned with your objectives. Service agreements create clear definitions of responsibilities, make commitments to performance and provide regular review mechanisms to ensure continued alignment with changing requirements.
Cloud cost optimization is an ongoing requirement instead of being time-bound. Our FinOps aligned approach instills cost consciousness into the entire delivery of managed services. Initial assessment sets up baseline spending patterns, and addresses immediate optimization opportunities and creates governance frameworks to prevent future waste. Ongoing monitoring helps to identify spending anomalies, underutilization of resources, and optimization initiative effectiveness. Specific techniques include workload right sizing to ensure that compute resources are commensurate with actual requirements, reserved instance planning to capture discount opportunities for predictable workloads, storage tiering where little used data is moved to lower cost storage, and resource lifecycle management where orphaned assets are eliminated. We offer regular reporting that is translated from technical metrics to business relevant cost insights allowing us to make informed decisions about technology investment allocation. Our specialists keep up with the changes of Microsoft pricing and the introduction of newer cost optimization features and implement favourable options in a timely manner. Clients typically recognize huge optimization opportunities in initial assessment phases with ongoing governance preventing regression. Our goal is ensuring that cloud investments provide maximum business value instead of just minimizing spending for the sake of spending and without regard to capability requirements.
There are several characteristics that distinguish Intwo in the managed services market. Our Azure Expert MSP certification is Microsoft’s highest level of validation, which is held by only a select group of partners worldwide and requires ongoing demonstration of excellence. Over 25 years of experience working with enterprise Microsoft brings with it built up knowledge that is hard to come by, allowing quicker resolution of problems and more accurate guidance for projects. Global presence throughout North America, Europe, Middle East, Asia Pacific and Australia combines multinational delivery capability with regional expertise addressing local compliance requirements and business practices. Our exclusive focus on Microsoft implies that our clients receive specialists whose full professional development focuses on Microsoft technologies as opposed to generalists spreading their attentions across a number of different platforms. Industry experience in manufacturing, logistics, retail, real estate, and professional services to make right recommendations specific to sectoral requirements. Flexible engagement models are designed to meet the needs of various organizations rather than offering the same package. Lastly, our culture focuses on true partnership: knowing your business goals and getting technology management and strategic priorities aligned instead of merely handling technical tasks.
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