As a global business, we have closely monitored the developments of the Coronavirus outbreak in the last months. The aim for us is, as always, to assure the availability and integrity of your services with us 24/7.
We have been able to provide our services as normal and we expect to be able to continue doing this- observing several extra measures. In the unlikely event that this will change, we will communicate promptly. We are discussing the situation, impact, and actions in our Management Team meetings on a weekly basis and as needed.
We have activated the Business Continuity Plan (BCP) protocol in Amsterdam for Europe since Friday, March 13, in line with local government guidelines, promoting social distancing. This means our office in Amsterdam is closed for general visits until further notice. We have also instructed our employees to work from home.
We have also executed our BCP protocol for our San Diego office, since March 20. This means the office is also closed until further notice and employees have been instructed to work from home.
In February, we had already activated our Business Continuity Plan (BCP) in Singapore and asked people from our Singapore Support Center to work remotely and in shifts. In Singapore, our staff were able to return to the office without any infection issues, however we have since re-activated BCP protocol as of April 7 as a precaution while we remain vigilant.
As a global Managed Services Provider, we already have all necessary tools in place for our employees to work from different locations without it having an impact on our services. If any employees get sick, colleagues in the same or other regions will take over their workload. In the meantime, we are vigilantly tracking all Coronavirus-related communications from the government and internationally recognized health organizations for best practices.
As a company, we want to contribute to preventing contamination and closely follow the advice of internationally recognized health organizations to limit social interactions as much as possible. This means that any planned physical meetings with our employees may be cancelled or held virtually.
These are exceptional times and they require the necessary flexibility from all of us. This applies to your organization, our other customers, and Intwo. Together, we can take the right measures and steps to lower risks. However, due to the great impact and continual changes, we ask your understanding for any potential delays in answering your service requests.
We will notify you immediately should there be any changes to your services. Furthermore, you can also check our website for any updates available.
Corona may be affecting your business and personal life seriously. As businesses, we can help the healthcare workers and governments around the world contain the virus. We believe in long term partnership and are seeking an open dialogue for any issues that come up so that we can help resolve them together.
We are all doing our upmost best, along with governments and health organizations, to prevent the spread of the coronavirus. This probably means you are also facing several serious challenges in business and privately. We want to proactively think with you during this process. Here are some of the ways the cloud and Intwo can help you during the Coronavirus pandemic.
If you have any questions, please contact us for more information.
As a global business, Intwo has closely monitored developments of the Coronavirus outbreak. The aim, as always, is to assure the availability and integrity of customer services 24/7. We have activated its Business Continuity Plan across multiple regions, instructed employees to work from home, and continue to provide services with several extra measures in place. The Management Team meets weekly and as needed to discuss the situation, impact, and actions. Our team also tracks Coronavirus-related communications from governments and internationally recognised health organisations.
Intwo activated its Business Continuity Plan across three offices in response to COVID-19. The Amsterdam BCP for Europe began on Friday, March 13, in line with local government guidelines promoting social distancing. The San Diego office BCP activated from March 20. In Singapore, Intwo had already activated BCP in February and asked Support Center staff to work remotely and in shifts. Singapore staff were able to return to the office without any infection issues, but BCP was re-activated as of April 7 as a precaution while the team remained vigilant.
Intwo’s Business Continuity Plan is a structured protocol that activates in response to events that could affect service delivery, like the Coronavirus pandemic. Under BCP, affected offices close for general visits until further notice, and employees are instructed to work from home. The plan ensures customer services remain available throughout the disruption. As a global Managed Services Provider, Intwo already has all necessary tools in place for employees to work from different locations without it impacting services. Weekly Management Team meetings monitor the situation and adjust actions as needed.
Intwo has been able to provide services as normal and expects to continue doing so while observing several extra measures. In the unlikely event that this changes, customers will be informed promptly. The global Managed Services Provider model means employees can work from different locations without it affecting services. If any employees get sick, colleagues in the same or other regions take over their workload. The 24/7 availability that customers depend on is preserved through deliberate continuity planning rather than left to chance during disruptive events.
If any Intwo employees get sick, colleagues in the same or other regions take over their workload to maintain uninterrupted service. The handover capability comes from the global structure of the business and the cloud-based tools that allow staff anywhere to pick up work without missing a beat. Customer support, project delivery, and managed services continue without service degradation regardless of which individual happens to be unavailable. Our team also tracks all Coronavirus-related communications from governments and internationally recognised health organisations for best practices to keep people safe.
The Amsterdam office for Europe is closed for general visits until further notice from March 13, in line with local government guidelines promoting social distancing. The San Diego office is also closed until further notice from March 20. The Singapore office had been operating after staff returned without any infection issues, but BCP protocol was re-activated as of April 7 as a precaution. In all cases, employees have been instructed to work from home. Services continue to flow normally despite the office closures, since the work has shifted to distributed remote delivery.
As a company, Intwo wants to contribute to preventing contamination and closely follows advice from internationally recognised health organisations to limit social interactions. Any planned physical meetings with Intwo employees may be cancelled or held virtually instead. This is consistent with the broader social distancing recommendations and helps protect both Intwo staff and customers from unnecessary exposure. Virtual meeting tools allow most necessary conversations to continue without missing a step, so service delivery and customer engagement remain on track despite the absence of face-to-face contact.
These are exceptional times and they require flexibility from everyone, including Intwo and customers. Together, the right measures and steps can be taken to lower risks. Due to the great impact and continual changes brought on by the pandemic, Intwo asks for customer understanding around any potential delays in answering service requests. The team continues to work as efficiently as possible from home environments and is committed to maintaining service quality, but acknowledges that the unprecedented situation may occasionally affect response times in specific cases.
Intwo will notify customers immediately should there be any changes to services. Customers can also check the Intwo website for any updates that have been posted. Communication has been a priority throughout the pandemic, since uncertain times make clear and timely updates especially important. The combination of proactive notifications for material changes plus a public website resource for general updates means customers always have visibility into how services are running. Long-term partnership thinking guides this approach rather than the bare minimum of contractual obligations.
Intwo believes in long-term partnership and is seeking open dialogue for any issues that come up. The cloud and Intwo can help businesses during the Coronavirus pandemic through remote working solutions, collaboration tools, and managed services that allow employees to keep working from anywhere. As a Microsoft Solutions Partner and Azure Expert MSP, our team helps customers think proactively about their challenges. As businesses, the goal is also to help healthcare workers and governments around the world contain the virus by enabling remote work and reducing avoidable contact.
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