Customer Engagement Manager

Customer Engagement Manager

Customer Engagement Manager

At InTWO we’re looking for a customer engagement manager to join our team.

Job Responsibilities

  • To manage Large Enterprise customers on Post Implementation/Support Service.
  • Build strong customer relationships, especially with key internal stakeholders.
  • Manage all the customers across the region.
  • Always strive to provide exceptional customer experience.   
  • To ensure the SLA adherence for the customers are in line with the contractual terms.      
  • Monitor the ERP support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
  • Conduct remote, classroom, and one-on-one ERP end-user trainings as needed.  
  • To manage teams – allocation, utilization, the productivity of the resources. 
  • To train and be trained on the latest in the tech stack that InTWO operates. 
  • To manage overall P&L of the division and ensure it is profitable.
  • Handle contract renewal, invoicing, and collection.
  • Daily / weekly/ monthly reporting of key performance metrics/scores.

Job Requirements

  • Bachelor’s Degree(B.Tech/B.Com/BCA) Or Masters Degree(MBA/MCA/MCOM).
  • Minimum 7 years of ERP Customer Support/Implementation experience.
  • Working knowledge of Microsoft Dynamics or other enterprise resource planning (ERP) systems is highly desired. 
  • Demonstrated proficiency in enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software. 
  • Being able to handle both technical and functional areas. 
  • Skilled in understanding customer needs and providing quality customer service.
  • Excellent oral and written communication and presentation skills.
  • Strong interpersonal skills, especially a customer-service-oriented attitude.

In case you feel you fit the bill, please fill up the below form. Thank you!