Customer Engagement Manager

At InTWO we’re looking for a customer engagement manager to join our team.

To manage Large Enterprise customers on Post Implementation/Support Service.
Build strong customer relationships, especially with key internal stakeholders.
Manage all the customers across the region.
Always strive to provide exceptional customer experience.
To ensure the SLA adherence for the customers are in line with the contractual terms.
Monitor the ERP support queues and ensure cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
Conduct remote, classroom, and one-on-one ERP end-user trainings as needed.
To manage teams – allocation, utilization, the productivity of the resources.
To train and be trained on the latest in the tech stack that InTWO operates.
To manage overall P&L of the division and ensure it is profitable.
Handle contract renewal, invoicing, and collection.
Daily / weekly/ monthly reporting of key performance metrics/scores.

Bachelor’s Degree(B.Tech/B.Com/BCA) Or Masters Degree(MBA/MCA/MCOM).
Minimum 7 years of ERP Customer Support/Implementation experience.
Working knowledge of Microsoft Dynamics or other enterprise resource planning (ERP) systems is highly desired.
Demonstrated proficiency in enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software.
Being able to handle both technical and functional areas.
Skilled in understanding customer needs and providing quality customer service.
Excellent oral and written communication and presentation skills.
Strong interpersonal skills, especially a customer-service-oriented attitude.

In case you feel you fit the bill, please fill up the below form. Thank you!

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